Frequently Asked Questions:

WRONG ADDRESS:

  • Q: I entered the wrong address or forgot to add my Suit/Unit/Apt number. 
    A: Please email us using our Contact Us Page and select "I entered my Address Wrong," with your correct address or call us with our toll free number at (877) 716-0333. Address changes must be made within 24 hours of placing the order before the item(s) is shipped.

PAYMENT OPTIONS:

  • We currently accept Credit Card Payments via VISA, AMEX, MASTERCARD and PayPal.

 ADDRESS MISMATCH:

  • If your payment is being declined due to an address mismatch you may try using the PayPal credit card processing at check out.

MULTIPLE TRANSACTIONS ON STATEMENT:

  • Q: I had an issue with the shipping address not matching the billing address (address mismatch), after trying a few times my transaction went through but when I look at my bank statement there are multiple transactions for the same thing.
    A: Only one transaction will be processed, the other transaction will be declined automatically. No charges should incur at your bank and will be refunded immediately or in 2-3 business days.

 SHIPPING QUESTIONS:

  • We ship WORLDWIDE.

  • All orders are shipped out within 48 business hours unless there is a complication with your order, we will try our best to notify you as soon as possible if a complication does occur.

  • We offer USPS First Class Mail and UPS 2-Business Day (UPS 2-Business Day is only available for orders within the United States).
     
  • International orders are mailed with USPS.

  • There is no tracking information available for international deliveries.

  • International deliveries typically take 7-14 Business Days.

  • Domestic orders (orders within the United States) typically take 2-5 Business Days.

  • Orders will not be shipped during weekends (Saturday and Sunday).

TRACKING INFORMATION:

  • Q: My tracking information from USPS is not updating.
    A: USPS does not update the tracking information frequently, sometimes the tracking information is only updated when the package is delivered.
  • Q: All I see is "Electronic Shipping Info Received."
    A: This means your order has been processed and shipped out to USPS from our warehouse, your order has been shipped and is en route to be delivered.

FREQUENTLY ASKED SHIPPING RATES:
(Shipping rates vary depending on weight)

  • Canada:
    Orders of 1-3 shirts (depending on size and weight) = $6.50

  • Australia:
    Orders of 1-2 shirts (depending on size and weight) = $7.50

  • United Kingdom:
    Orders of 1-2 shirts (depending on size and weight) = $7.50

  • Rest of the World:
    Orders of 1-2 shirts (depending on size and weight) = $8.50

STOCK QUESTIONS:

SIZING:

RETURN POLICY:

CUSTOMER SERVICE:

  • Q: My email wasn't answered, what should I do?
    A: Please email us again through the Contact Us Page we receive a high volume of requests and each order needs to be handled individually.  Please be patient with us and simply email us again.

GIFT BAGS:

  •  Q: If I order a gift bag will you be able to put the other items I order from here into the gift bag?
     A: Unfortunately at the moment we are unable to place items in the gift bag for you, the gift bag comes as an individual item.

ORDERING QUESTION:

RECEIPT/PACKAGING SLIP:

  • Q: I’m sending this as a gift, please don’t include a receipt with price totals.           
    A: We don’t include receipts in with the order the only document included is a packaging slip which states items included in the package, no prices are printed on it.

BULK PURCHASE:

  • Q: Can I purchase items in bulk for a discount? 
    A: We currently are not offering any promotions for bulk purchases.

ADD AN ITEM(S):

  • Q: I want to add another item to my order (already placed).
    A: Currently we are unable to add an item(s) to an existing order. If you would like to add item(s) to an order please contact us to cancel your existing order and return to www.areyouaniceguy.com to place a new order.